Shipping policy
1. Order Processing & Tracking
Once your order is placed, you’ll receive a confirmation email with your order details. Orders are typically processed and shipped within 1 business day (excluding weekends and holidays).
When your order ships, we’ll send you a shipping confirmation email with tracking information so you can follow your delivery.
Please ensure your shipping address and contact details are accurate at checkout, as we cannot change them once processing begins.
2. Shipping Options & Delivery Times
We offer the following worldwide shipping methods:
Standard Shipping
- Estimated delivery: 4–10 business days
- Cost: Flat rate calculated at checkout
Express Shipping
- Estimated delivery: 3–6 business days
- Includes tracking
- Cost: Flat rate calculated at checkout
Free Shipping Offer
Free Express Shipping is available automatically on orders of [Insert Minimum Amount] or more.
3. International Shipping
We ship to most countries worldwide. Delivery times may vary depending on your location and local customs processes. International shipments may experience delays due to customs clearance and import inspections. Customs fees, taxes, or duties—if applicable—are the responsibility of the customer.
4. Shipping Costs
Shipping costs are automatically calculated at checkout based on the selected method and destination. Free Shipping may apply when your order meets the minimum purchase threshold.
5. Order Modifications & Cancellations
You may request changes to your order (such as the shipping address or items) within 12 hours of placing it. After that time, orders may already be in process and changes might not be possible.
Order cancellations are also accepted within this 12‑hour window.
For any modifications or cancellations, please contact us immediately at:
📧 support.gimme@gmail.com
6. Missing or Damaged Items
If your package arrives damaged or with missing items, please contact us within 7 days of delivery with:
- Your order number
- Photos of the damaged packaging (if available)
- Description of the issue
We’ll review your case and work with you to find the best solution.
7. Delivered But Not Received
If tracking shows your order as delivered but you haven’t received it, please:
- Check with neighbours or household members
- Contact the carrier to file a claim
- Provide proof of loss or carrier confirmation
Claims must be submitted within 7 days of the delivery date.
8. Contact for Shipping Questions
For any questions or concerns regarding shipping, delivery, or tracking, email us at:
📧 support.gimme@gmail.com